Refund policy

Effective date: July 26, 2026

Book to Kids is operated by RunEarn LLC. Every book we make is printed to order with one child's name, age and photograph, which means it cannot be restocked or resold. This policy explains exactly what we will and won't do. We have written it in plain language on purpose.

1. Personalised products and change of mind

Because each book is made for a specific child, we cannot accept returns or offer refunds for change of mind once production has begun.

You see and approve your child's cover before you pay, so you always know what you are buying before any money is taken.

1.1 Cancelling an order

If you need to cancel, email contact@booktokids.com with your order number as soon as possible.

• If your order has not yet entered production, we will cancel it and refund you in full to your original payment method.
• Once printing has started, the book physically exists and we can no longer cancel it.

Production usually begins within a few hours of checkout, so please contact us quickly.

2. Damaged, defective or incorrect books

If your book arrives damaged, misprinted, badly bound, or is simply not the book you ordered, that is our responsibility and we will put it right at no cost to you.

2.1 How to make a claim

Email contact@booktokids.com within 14 days of delivery with:

1. Your order number
2. Clear photographs showing the problem
3. A photograph of the outer packaging, if the damage looks like it happened in transit

2.2 What we will do

We will reprint your book and ship a replacement free of charge. You do not need to return the damaged copy — please keep or recycle it.

If we cannot produce a satisfactory replacement, or if you would prefer not to receive one, we will refund you in full to your original payment method.

3. Orders that do not arrive

If tracking shows your parcel has not been delivered within 14 days of dispatch, contact us. We will either reship your book free of charge or refund you in full, whichever you prefer.

If tracking shows the parcel as delivered but you have not received it, please check with anyone else at your address, your neighbours and your local carrier first. If it still cannot be found, contact us and we will open an investigation with the courier and work with you on a resolution.

4. What is not covered

We cannot offer a free replacement or a refund where the problem comes from information entered at checkout:

• Spelling mistakes in the child's name or other details
• The wrong story, age, language or cover format selected
• Poor print results caused by a blurry, dark or low-resolution photograph, where our on-screen upload guidance was not followed
• An incorrect or incomplete delivery address

If any of these happen, please contact us anyway. We would rather help than not, and we will usually offer a discounted reprint.

5. The Love-It Guarantee

Before we print, you can ask us to re-illustrate up to three pages free of charge if you are unhappy with how something looks. Just reply to your order confirmation and tell us which pages.

Once you approve the artwork and the book goes to press, the guarantee has been used. Not liking the artistic style of a finished book is not, on its own, grounds for a free replacement — which is exactly why we show you the cover first and offer the re-illustrations.

6. Your legal rights

Nothing in this policy limits your statutory rights. If you are a consumer in the United Kingdom, the European Union, or any other jurisdiction with legal protections covering faulty or misdescribed goods, those rights apply in full regardless of anything written above.

7. Contact us

RunEarn LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States
contact@booktokids.com

We reply to every email within one business day.