Shipping policy
Effective date: July 26, 2026
Every Book to Kids storybook is printed to order, so your order goes through two stages: production, then delivery. This page explains how long each takes and what happens if something goes wrong.
1. Free worldwide shipping
Standard shipping is free on every order, worldwide, with no minimum. There is no threshold to reach and no code to enter.
If you need your book sooner, a paid express option is available at checkout.
2. Production: 2 to 4 business days
Once you order, we render your child's illustrations, typeset the book, then print, bind and laminate it. This takes 2 to 4 business days.
Our printing partners operate Monday to Friday. Orders placed at the weekend or on a public holiday enter the queue on the next business day.
3. Delivery times
These windows begin once production is complete:
| Destination | Standard delivery |
|---|---|
| United Kingdom and Europe | 5–7 business days |
| United States and Canada | 5–8 business days |
| Rest of world | 10–15 business days |
In practice, most orders to the UK, Europe and North America arrive within two weeks of being placed. Other destinations can take up to four weeks.
If you are ordering for a birthday or a specific date, please allow extra time or choose express at checkout.
4. Where your book is printed
We work with a global network of local printing partners, so your book is produced at the press closest to your delivery address. This is why delivery is quicker than you might expect from a made-to-order product, and why customs charges are rare.
5. Tracking
You will receive an email with a tracking link as soon as your book leaves the press. If your tracking has not updated for seven days, email us and we will chase the carrier for you.
6. Customs and import duties
Because we print locally, most orders never cross an international border. Where import duties, taxes or handling fees do apply, they are set by your country's customs authority and are payable by you as the recipient. We cannot calculate or pre-pay these.
7. Address problems and undelivered parcels
Please double-check your delivery address at checkout, as we cannot change it once production has begun.
If a parcel is returned to us because the address was incomplete or incorrect, we will reship it as soon as you confirm the correct address. We will only ask you to cover a reprint if the book was damaged on its way back to us.
If your parcel has not arrived within 30 days of dispatch, see our Refund and Replacement Policy — we will reship or refund.
8. Contact us
RunEarn LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States
contact@booktokids.com